SolarWinds Service Desk March 2020 release notes
Release date: March 2020
These release notes describe the new features, improvements, and fixed issues in SolarWinds Service Desk. In addition to providing information about upgrades and detailed workarounds for known issues.
If you are looking for previous release notes for SolarWinds Service Desk, see Previous Version documentation.
New features and improvements in SWSD
Redesign of our ITSM Record Pages
SolarWinds Service Desk is excited to announce the next phase in the redesign of our ITSM record pages is now available. These enhancements provide your agents with a more fluid workspace, helping boost productivity and reduce service delivery times. Built to streamline the way your agents work, these new page layouts make it easier to create, analyze, update, and resolve ITSM record pages.
Here are some of the design goals we are driving for with these changes:
- Ensure a consistent, streamlined experience across the entire platform
- Give agents better ways to view, manage, and update your work
- Deliver a more simple, intuitive, and convenient user experience
Export Incidents to PDF
SolarWinds Service Desk is happy to announce that the ability to export an incident to a PDF file is now available. As part of our redesign of ITSM Record pages, we are offering a more user-friendly option that makes it easier for you to export incident data.
While receiving feedback about the ITSM redesign, many of our customers asked for this capability. One of the most requested use cases mentioned by customers was to provide incident data to external users that do not have access to the SolarWinds Service Desk.
Now, you can provide this information with an easy export to PDF option that also allows you to select the relevant incident information you want to export.
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